SMS Privacy Policy

1. Information We Collect

When you use our SMS service, we collect and process the following information:

• Phone Number: Your mobile phone number used to send and receive messages
• Message Content: Text messages and photos you send to contribute to trip collections
• Opt-In/Opt-Out Status: Your consent preferences and when you opted in or out
• Message Timestamps: When messages were sent and received
• Participant Name: Your name if provided when added to a trip

2. How We Use Your Information

We use the information collected through our SMS service for the following purposes:

• To send and receive messages related to your trip memory collections
• To add your contributed photos and text to the appropriate trip collection
• To send you confirmation messages when your content is added
• To process opt-in and opt-out requests
• To respond to HELP requests with support information
• To identify you as a contributor within trip collections
• To comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes.

Your information may be shared in the following limited circumstances:

• Trip Participants: Your contributed content (photos and text) is shared with other participants in the same trip collection. Your phone number is masked and not fully visible to other participants.
• Service Providers: We use Infobip as our SMS service provider to deliver messages. They process your phone number solely for message delivery.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process.

4. Data Retention

We retain your SMS-related data as follows:

• Phone Numbers: Retained while you are an active participant in any trip, or until you request deletion
• Message Content: Photos and text you contribute are retained as part of the trip collection until the trip owner deletes them
• Opt-Out Records: Retained indefinitely to ensure we honor your opt-out preferences

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Phone numbers are stored in encrypted databases
• Access to phone numbers is restricted to authorized personnel only
• We use secure HTTPS connections for all data transmission
• Our SMS service provider (Infobip) maintains industry-standard security certifications

6. Your Rights and Choices

You have the following rights regarding your SMS data:

• Opt-Out: Text STOP at any time to stop receiving messages
• Access: Request a copy of the data we hold about you
• Deletion: Request deletion of your phone number and associated data
• Correction: Request correction of inaccurate information

To exercise these rights, contact us at support@mytripmemories.com.

7. Children's Privacy

Our SMS service is not intended for children under 13 years of age. We do not knowingly collect phone numbers or personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Services

Our SMS service uses the following third-party service:

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time. If we make material changes, we will notify you by sending an SMS message or by posting the updated policy on our website with a new "Last updated" date. Your continued use of the SMS service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this SMS Privacy Policy or our data practices, please contact us:

Quick Reference: SMS Commands